TQM-unit3

1. What do you understand by SPC?
2. List out seven basic management tools of TQM.
3. Define the term process capability.
4. Differentiate between defects and defectives.
5. What is six-sigma?
6. What is a process flow diagram?
7. List out the new seven management tools.
8. Define mean and mode.
9. What is a control chart? What are its uses?
10. 10.What is an Affinity diagram?
Part B (16 marks)
1. Explain the detail about the 7 SPC tools of quality. (16)
2. Explain the term “process capability”. (16)
3. Discuss in detail about the concept of Six-Sigma. (16)
4. List out the new 7 management tools and explain each one. (16)
5. Discuss briefly the various tools of statistical fundamentals. (16)